RT (Request Tracker) Setup in Debian

RT is a web-based tool that provides easy way to request for IT support and other support services.
Using RT, you can easy send a support request for help. Request will go directly to the appropriate group.

First of all you have to install database for RT, like mysql postgresql etc.
here i am using mysql:-

1. #apt-get install mysql-server rt4-db-mysql
After that restart the services of mysql server
2. # service mysql restart

Now you have to install Web server for RT
3. # apt-get install rt4-apache
Finally install the RT package
4. # apt-get install request-tracker4
it will ask many option during the installation:-
1. It ask for web name of RT
eg:- RT.kt -- here kt is hostname of system.
2. Provide the accessable permission of configuration file.
3. provide the password for RT
Configuration file for RT is under the directory /etc/request-tracker4/ and /usr/share/request-tracker4

Now enable your configuration for available site.
1. # vim /etc/apache2/sites-available/000-default.conf
write at end of the file
Include /etc/request-tracker4/apache2-modperl2.conf
 RedirectMatch ^/$ /rt
after that restart the service of apache2 server.
2. service apache2 restart

Now login in Web browser:-
eg:- rt.kt
Provide here user and password